Zeni Support
Need a hand with Zeni? Contact our official support team at:
Does Zeni work without an internet connection?+
Yes. Core missions, rewards, and stars work locally on your device. Creating the parent account, cloud sync, and restore require a connection. Core features continue to operate locally after setup.
Do I need an account to get started?+
Yes. A parent account is required to set up your family. Children use a profile linked to that account and do not need their own account.
How do stars and rewards work?+
Parents create missions and assign stars. Kids can complete missions, track their balance, and request family-chosen rewards. Stars are in-app points, not money.
Can my child change parent settings?+
Zeni separates kids and parent modes with available PIN and biometric protections for appropriate areas. Parents should configure and secure their devices.
Is Zeni free?+
Yes. The free plan supports one child with feature limits. Zeni Pro provides additional options, with localized subscription pricing shown in the app.
Can several phones edit the same family at once?+
Zeni offers account-based sync and restore features, but does not promise real-time collaborative editing across devices. Review in-app account and data guidance.